Client Communication Triage

Paste your unread client email backlog. Get back a prioritized triage report with suggested template responses for the routine ones.

Sorts and prioritizes. Does not draft substantive legal advice.

Triage runs on the email content — urgency cues, action items, sentiment. Names and addresses aren’t needed. Pass your backlog through The Redactor first, or replace sender names with [CLIENT A], [CLIENT B] manually. The triage output will still tell you which email needs attention first.

Paste up to ~20 emails. Separate each with a clear delimiter or paste threads as-is. Redacted/placeholder versions work fine.

PDF, Word, text, or .json export. Up to 3 files, 10 MB each.

Output will appear here once the tool runs.

Questions people ask first

What does this tool do?

Takes a wall of unread client email and sorts it. Each email gets a priority, a suggested response template for the routine ones, and a flag if it looks like something you can't ignore — a missed deadline mention, a fee dispute, a client threatening to switch firms.

Will it draft replies for me?

It drafts templates for the routine categories — “acknowledge receipt,” “share status,” “provide document.” These are starting points, not finished replies. Anything substantive — strategy, advice, fee discussion — gets flagged for you to handle directly, not templated.

Should I paste actual client emails into this?

Run the Redactor tool first. Replace client names and identifying details with placeholders before pasting here. The triage logic works on the content of the message, not the identity of the sender — placeholders don't degrade the output.

Does it understand the difference between an actual emergency and a panicky client?

Reasonably well. It flags messages that name a deadline, a court date, a settlement number, or a service-of-process event as high priority regardless of the client's tone. It's calibrated to under-flag rather than over-flag — there's no point in a triage tool that calls everything urgent.

What if I have 200 emails in the backlog?

Paste them in chunks. Each run is rate-limited and capped at 50K characters of input. Two or three runs covers most realistic backlogs. The output is structured so you can paste the priority lists into a doc and work through them.